bdeej Privacy
Policy

bdeej collects personal data in two primary ways: information you provide directly when registering and using the platform, and information gathered automatically through your interaction with our services. The categories of data we collect are set out below.

Information You Provide

When you register a bdeej account, we collect your full legal name, date of birth, registered mobile number, email address, and the name on your mobile financial service account (bKash, Nagad, Rocket, or Upay). If you contact our support team, we retain a record of that correspondence. When you submit identity verification documents as part of our KYC process, we collect and securely store copies of those documents for the legally required retention period.

Transaction Data

We collect a complete record of all financial transactions conducted through your bdeej account, including deposit amounts, withdrawal requests, timestamps, payment method identifiers (mobile money account numbers), and transaction reference numbers issued by the payment provider. This data is retained in accordance with our obligations under applicable financial regulations and our Data Retention policy set out in Section 7 of this Privacy Policy.

Automatically Collected Data

When you access the bdeej platform, our servers automatically record certain technical data, including your IP address, device type, operating system, browser type and version, referring URL, pages visited, session duration, and in-platform navigation patterns. This data is used for platform security, fraud prevention, performance optimisation, and responsible gaming monitoring. It is not used to build advertising profiles.

Summary of Data Categories

bdeej processes your personal data only for legitimate, defined purposes. We do not use your data in ways that are incompatible with the purposes stated at the time of collection. The primary purposes for which we process personal data are described below.

Account Management

Your identity and contact data are used to create and maintain your bdeej account, authenticate your login sessions via OTP verification, communicate account-related notifications (such as deposit confirmations, withdrawal status updates, and security alerts), and respond to support enquiries. Without this data, we cannot operate your account.

Payment Processing

Your financial data is shared with the relevant mobile payment provider (bKash, Nagad, Rocket, or Upay) to the extent strictly necessary to complete deposit and withdrawal transactions. bdeej does not store full mobile money PINs at any point in the transaction process. Transaction records are retained for the period required by our financial record-keeping obligations.

Security and Fraud Prevention

Technical and usage data is analysed by our security systems to detect unusual account activity, prevent unauthorised access, identify potential fraud or bonus abuse patterns, and enforce our one-account-per-player policy. This processing is in bdeej's legitimate interest and in the interest of protecting all players on the platform from fraudulent activity.

Responsible Gaming

bdeej uses usage and gameplay data to monitor for behavioural indicators associated with problem gambling, such as sudden increases in deposit frequency, extended session durations, or rapid escalation of bet sizes. Where such patterns are identified, bdeej may proactively contact the account holder to offer responsible gaming support tools, in line with our commitment to player welfare across Bangladesh.

Legal and Regulatory Compliance

We process identity and financial data to comply with applicable anti-money-laundering obligations, age verification requirements, and any lawful requests from regulatory or law enforcement authorities. In such cases, data disclosure is limited to the minimum necessary to fulfil the specific legal obligation and is conducted only through appropriate formal channels.

Platform Improvement

Aggregated, anonymised usage data may be used to analyse platform performance, identify navigation issues, and improve the overall player experience on bdeej. This analysis does not involve the use of individually identifiable data and does not result in profiling of individual players.

bdeej does not sell, rent, or otherwise commercially transfer your personal data to third parties. We share personal data only in the specific and limited circumstances described in this section.

Payment Providers

To process deposits and withdrawals, bdeej shares the minimum necessary financial data with your chosen mobile money provider — bKash, Nagad, Rocket, or Upay. Each of these providers operates under their own privacy policy and terms of service, which govern their use of your data independently of bdeej. We recommend reviewing the applicable provider's privacy terms before initiating transactions.

Game Content Providers

The games available on the bdeej platform are supplied by third-party certified studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. In order to deliver game sessions, your account identifier and session token are shared with the relevant game provider. These providers do not receive your full name, mobile number, or payment details. Their use of session data is governed by their own data processing agreements with bdeej.

Legal and Regulatory Disclosure

bdeej may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised authorities when required to do so by applicable law, a court order, or other binding legal process. In all such cases, bdeej will disclose only the data that is strictly required and will, where legally permissible, notify the affected account holder of the disclosure.

Business Transfers

In the event that bdeej undergoes a corporate restructuring, merger, or transfer of assets, your personal data may be transferred to the successor entity as part of that transaction. In such circumstances, bdeej will endeavour to ensure that the successor entity is bound by privacy commitments at least equivalent to those set out in this policy, and will provide reasonable advance notice of any material change to data handling resulting from the transaction.

What We Never Do

• We do not sell your mobile number, email address, or any personal data to third-party advertisers or marketing companies.
• We do not share your identity documents with any party other than those required for KYC verification purposes.
• We do not provide your gameplay history or betting patterns to insurers, employers, or credit-reference agencies.
• We do not use your data to serve targeted advertising on other websites or platforms.

bdeej uses a limited, functional set of cookies and similar tracking technologies on the platform. Our approach to cookies is deliberately minimal — we use only those that are genuinely necessary for the platform to function correctly and securely.

Types of Cookies We Use

Third-Party Cookies

bdeej does not permit third-party advertising networks to place cookies on your device via the bdeej platform. Game providers integrated into the platform may set their own functional cookies strictly necessary to deliver the game session. These cookies do not track your activity outside of the bdeej platform.

Managing Cookies

You may control or delete cookies through your browser settings at any time. Please be aware that disabling session or security cookies will prevent you from logging into your bdeej account and may affect the functionality of certain platform features. Instructions for managing cookies are available in your browser's help documentation.

bdeej employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, we maintain industry-standard protections appropriate to the nature and sensitivity of the data we hold.

Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and bdeej servers is encrypted in transit using current SSL/TLS standards.
• Password Hashing: Account passwords are stored using a one-way cryptographic hash. bdeej staff cannot retrieve or view your password in plain text under any circumstances.
• OTP Authentication: Login and withdrawal confirmation requires a one-time password delivered to your registered mobile number, providing a second layer of account protection.
• Access Controls: Internal access to personal data is restricted on a need-to-know basis. Staff with access to sensitive player data are subject to confidentiality obligations.
• Fraud Detection Systems: Automated systems monitor for unusual account activity and flag suspicious sessions for manual review by our security team.

Your Responsibilities

The security of your bdeej account also depends on the steps you take to protect your login credentials. You are responsible for keeping your password confidential, not sharing your OTP codes with any person, and logging out of your account when using a shared or public device. If you believe your account has been compromised, contact [email protected] immediately so that we can suspend access and investigate.

Data Breach Response

In the event of a data breach that poses a risk to the rights and freedoms of affected players, bdeej will take immediate steps to contain and assess the breach, notify affected account holders of the nature of the incident and the data involved, and implement remedial measures to prevent recurrence. Notification will be provided via the email address or mobile number registered to the affected account as promptly as the circumstances permit.

As a bdeej account holder, you hold a number of rights in relation to the personal data we hold about you. bdeej is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, submit a written request to [email protected] from the email address registered to your account.

Right of Access

You have the right to request a copy of the personal data bdeej holds about you, together with information about how that data is being used. bdeej will respond to verified access requests within 10 business days. The response will be provided in a structured, commonly used format.

Right to Rectification

If any personal data bdeej holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections to contact information (such as a change of email address) can be made directly within your account settings. Corrections to identity data (such as a name change supported by legal documentation) must be submitted to [email protected] with appropriate supporting documents.

Right to Erasure

You may request the deletion of your personal data where: the data is no longer necessary for the purpose for which it was collected; you withdraw your consent and there is no other lawful basis for processing; or the data has been processed unlawfully. Please note that certain data — particularly identity verification records and financial transaction records — must be retained for a defined period under applicable legal obligations and cannot be erased early regardless of a deletion request.

Right to Restrict Processing

You may request that bdeej restrict the processing of your personal data in specific circumstances, for example while a dispute over data accuracy is being resolved. During the period of restriction, bdeej will continue to store your data but will not actively process it for purposes beyond what is strictly necessary.

Right to Withdraw Consent

Where bdeej processes your data on the basis of consent (for example, consent to receive promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To opt out of promotional communications, contact [email protected] or use the unsubscribe mechanism included in any communication we send you.

bdeej retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply to the main categories of personal data we hold.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual. If you close your bdeej account voluntarily, we will continue to hold data for the periods set out above and will then delete it in accordance with this schedule.

bdeej reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, platform features, or applicable legal requirements. The effective date at the top of this policy indicates when the current version was last updated.

Notification of Material Changes

Where a change to this Privacy Policy is material — meaning it significantly affects how we collect, use, or share your data — bdeej will provide advance notice to registered players via the mobile number or email address on file. For minor clarifications or non-material edits, we will update the policy on this page without individual notification. We encourage players to review this page periodically to stay informed of how bdeej protects their data.

Continued Use as Acceptance

Continued use of the bdeej platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised policy, you must discontinue use of the platform and may request account closure in accordance with the Terms & Conditions. All data collected prior to the policy update will continue to be handled in accordance with the version of the policy in effect at the time of collection, to the extent required by applicable law.

Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way bdeej handles your personal data, please contact our support team at [email protected]. We will acknowledge your enquiry within 2 business days and aim to provide a substantive response within 10 business days. bdeej takes all privacy complaints seriously and will endeavour to resolve them fairly and promptly.